Suggestions & Complaints

Goulburn Valley Community Legal Centre works hard to delivers on its promises. If we haven’t, please let us know. Your comments and suggestions help us to review how we provide our services. If you would like to lodge a complaint or make a suggestion, please complete our Suggestions & Complaints form.

By submitting a suggestion or complaint you consent to your information being shared with ARC Justice’s Executive Officer. (Goulburn Valley Community Legal Centre is a program of ARC Justice.)

Complaints are managed within our Privacy and Confidentiality and Complaints policies. Please ask if you would like a copy of either.

Our Executive Officer will investigate your complaint, consult any involved parties and consider the appropriate course of action. If you would like us to contact you regarding your feedback, or let you know the outcome of your complaint, please provide your name and contact details. You do not have to provide your details if you don’t want us to keep in touch with you about your feedback.

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